There has been an incident at one of the higher education institutions I teach at, which has kicked off their notification system (via texts/SMS, etc.). However, it is pretty apparent the kinks of the system and/or communication process have not been worked out.
This reminds me of how ALL organizations need to test their notification workflow, whether that is manual call flows or an automated system. Such a test should cover the following: (physical/cyber) incident response, business continuity, and/or vendor management.
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